Cancelations & Modifications

How do I cancel my order?

Hello! To cancel your order, simply visit our website or app and log in using the email ID or contact number you used when placing the order. Navigate to the account or profile section and locate your active orders. If your order is eligible for cancellation, you will find a cancel button next to it. Click on the button and confirm your cancellation request.

Please keep in mind that once your order has been processed by our team, it cannot be canceled. However, if you no longer wish to receive the product, you can choose to refuse the delivery when it arrives.

If you have any further questions or need assistance with the order cancellation process, please don't hesitate to contact our customer support team.

What is your Cancellation Policy?

Hey there! If you accidentally placed an order or forgot to apply a coupon code, don't worry! Byzana has got you covered. You can easily cancel your order by visiting our website. Just make sure to act swiftly, as the cancellation window is available only until your order is processed. Unfortunately, we won't be able to accept cancellation requests once that window has closed.

However, if you've decided you no longer want to receive the order, you can simply refuse the package at the time of delivery. It's as easy as that!

If you have any further questions or need assistance with the cancellation process, our team is always here to help. Just reach out to us, and we'll be more than happy to assist you!

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