Return, Replacement & Exchange
To initiate a return, please contact our customer support with your order details and reason for return. Our team will guide you through the return process and provide you with any necessary instructions and return shipping labels if applicable.
Yes, we understand that preferences may change. Depending on the availability of the desired item, we may be able to process an exchange. Please contact our customer support to discuss the exchange options and procedures.
It takes upto 24-48 working hours to get the return pick up done from your location, once the return request has been placed. In case your return pick up is not done within 24-48 working hours, you can chat with our customer support team
We're very sorry but we do not accept returns after 30 days. However in such an instance we've got you covered through our Warranty Policy.
The 30 day return is applicable on all products. For these products, returns shall only be accepted in cases of defective/spurious products. Please note that in case you have purchased a BYZANA product from anywhere other than the BYZANA website, the return policies of your source of purchase shall apply.